Claims against SNCF Voyageurs: train delays and refunds
SNCF Voyageurs runs France's TGV INOUI, Ouigo, Intercités and regional trains. Its services are covered by the EU rail passenger rights rules, and SNCF also has its own delay guarantees on some services. Claims are mostly about delays, cancellations and strikes.
- Delay compensation
- Under Regulation (EU) 2021/782, which applies since June 2023, passengers can claim 25% of the ticket price for a delay at arrival of 60 to 119 minutes and 50% for 120 minutes or more, unless the delay was caused by extraordinary circumstances such as severe weather. Operators can set a minimum amount below which nothing is paid.
- Refund or re-routing
- If a delay of 60 minutes or more is expected, passengers can choose a refund, continuing the journey or re-routing, and are entitled to meals and, where needed, a hotel.
- Deadlines
- Regulation 2021/782 lets operators set a time limit for compensation requests, which cannot be shorter than three months after the journey. Ask for compensation as soon as possible. A court claim after that is subject to the general limitation rules of the country where you sue. Indicative period in France (contract claims): 5 years (from knowledge).
Frequently asked questions
How much does SNCF Voyageurs pay for a delay?
Under the EU minimum rules, 25% of the ticket price for 60 to 119 minutes late and 50% for 120 minutes or more. Some operators pay more under their own commitments; check the conditions of your ticket.
Is a strike an extraordinary circumstance?
Regulation 2021/782 lists exceptions such as extreme weather and major natural disasters; strikes by the operator's own staff are not among them. Check the facts of your case.